Some issues aren't obvious straight away - especially with laptops, phones and water - damaged devices.
If you decide not to proceed, a diagnostic fee may apply.
Basic diagnostic is always carried free of charge.
Occasionally, additional faults are discovered during repair - if that happens, we will always contact you before continuing.
We never just "go ahead" without asking
Repair only begin once you approve the quote:
Once approved the repair becomes chargeable and the parts may be ordered immediately
We always aim to work quickly - but we don't rush quality. Most of our repairs can be completed while you wait or on the same day, depending on the issue, part availability or booked repairs.
However, some repairs require additional time - for example:
In this cases, we aim to provide an update within 24 hours, and most repairs are completed within 7 working days.
While we always aim to work as efficiently as possible, timeframes are estimates rather than guarantees, as delays can occasionally occur due to unforeseen, external issues.
We use a mix of :
– New components
– Refurbished parts
– High-quality compatible components
Unless stated otherwise, some components may not be original manufacturer (OEM), which will be reflected in the quoted price. We always aim for the best balance between quality, reliability and cost.
We know your data matters- but repairs can be unpredictable.
Before handing your device, you must:
- Back up all personal data
- Remove important files if possible
D-Tech Supplies is not responsible for:
- Data loss
- Data corruption
- Software or incompatibility after repair
Some repairs, especially storage, motherboard or system issues may result in data loss - even if it's not expected
To carry out repairs properly, we require access to your device. This means you will either need to provide relevant passwords or remove any personal accounts before handing the device (such as Microsoft, Apple ID, Google, iCloud or BitLocker.)
If accounts remain active on the device, certain repairs may not be possible and this may delay the testing process. Please note - we do not store customer personal passwords or data in our systems. We also do not bypass or interfere with security locks under any circumstances.
We understand that devices are used daily, and normal wear and tear is expected. However, we do ask that devices are brought in reasonable and hygienic condition.
In cases where devices are excessively dirty - including heavy dust, grime, or biological contamination - we may need to apply a cleaning or disinfection fee, or in some cases, refuse the repair altogether. Where relevant, please also provide chargers or any accessories required to properly test the device.
When We May Refuse Repair
There are certain situations where we may not be able to proceed with a repair. This includes cases where the device is unsafe to work on, the damage is beyond economical repair, required parts are unavailable, or the circumstances surrounding the repair become unreasonable.
All repairs carried out by D-Tech Supplies include a 90-day warranty covering the specific fault that was repaired.
This warranty applies only to the work completed by us. It does not cover unrelated faults, accidental damage, liquid damage occurring after the repair, software-related issues, or problems caused by misuse or neglect.
If the original issue reoccurs within the 90-day period, we will inspect the device and carry out further repair where appropriate.
This warranty is provided in addition to your rights under the Consumer Rights Act 2015.
While we handle all devices with care and professional attention, electronic repairs can sometimes uncover underlying issues that were not visible during initial inspection.
In some cases, devices may develop additional faults during the repair process, particularly where there has been prior damage, liquid exposure, or previous repair attempts.
Components that were previously functioning may occasionally fail due to the overall condition of the device.
Although this is not common, it is a known risk with electronic repairs.
If this occurs, we will always explain the situation clearly and discuss the available options with you before proceeding.
Once your device is ready, we will notify you for collection.
For security and verification purposes, a collection slip must be presented when collecting your device. If the slip is not available, we may require proof of identity or additional verification before releasing the device. We kindly ask that devices be collected within 7 days of notification. After this period, storage fees may apply.
Devices that remain uncollected for 60 days may be recycled or disposed of to recover costs. We will always make reasonable attempts to contact you before taking such action.
Payment is required in full either upfront or before the device is returned to you.
For repairs exceeding £150, full payment is required in advance of any work being carried out or parts being ordered.
We accept cards, cash, and bank transfers. Devices will not be released until payment has been completed.
Due to the nature of repair services, refunds are not automatically provided once a repair has been completed.
A refund may be considered only in the following circumstances:
- The repair carried out was unsuccessful, and
- The issue relates directly to the original fault we were instructed to fix
For any warranty claims, refunds, or service queries, you will be required to provide a valid proof of purchase. This can include your original receipt or transaction number.
This allows us to accurately identify the repair carried out, confirm the date of service, and verify the cost, as pricing may vary depending on parts and market conditions at the time of repair.
Without proof of purchase, we may not be able to process warranty claims, verify pricing, or provide support related to previous work.
If the repair has been completed successfully and the original issue resolved, no refund will be issued.
This includes situations where:
- The device develops a new or unrelated fault after repair
- The original repair remains fully functional
- Further issues arise due to underlying faults, wear and tear, or subsequent damage
In cases where a fault is reported, we will first inspect the device to determine whether it is related to the original repair.
If the issue is covered under our warranty, we will repair the device accordingly rather than issue a refund.
Refunds are not provided for:
- Change of mind
- Delays outside of our control
- Issues unrelated to the original repair
- Devices that have been tampered with or repaired elsewhere after our service.
